The bed you are buying is exactly as illustrated on the Premier Inn website and consists of a pocket sprung mattress, with integral soft topper, plus a taupe divan base. The divan varies slightly from that found in a Premier Inn room in terms of colour, height and style to provide a ‘domestic’ divan in a neutral colour, with the option of two storage drawers in the divan at either side of the foot end of the divan (drawer internal dimensions 76 x 51 x 15cm). These drawers have been designed to accommodate lightweight items, such as pillows, bed linen or clothing. We recommend a maximum weight of 20kg per standard drawer. All divans, beside the single divan, are made up of two pieces.

No, the Premier Inn mattress does not contain any chemical-based foam or memory foam.

The Premier Inn divan base comes with headboard fixings. The positions of the holes are marked with stickers. Headboard bolts are also provided as standard. Should you wish the Home Delivery Agent to fix your existing headboard to your new bed then you MUST ask for this at the time of ordering as time will be allocated to this task and the Home Delivery Agent will be happily do so if the headboard is readily available and accessible at the time of installation.

The Premier Inn beds are only available in single (90x190cm), double (135x190cm), kingsize (150x200cm) and super kingsize (180x200cm).

The mattress height is 27cm and the overall height of the mattress and divan together from the floor is approximately 63cm. The divan is only available and upholstered in a taupe fabric.

The Premier Inn mattress and divan base have been designed and manufactured to complement one another in terms of comfort and support. We advise that you should not use a Premier Inn mattress with an old divan base, as an imperfect base or mismatch could result in premature wear and may invalidate the guarantee that comes with the bed. The exception to this rule is where a Premier Inn mattress is being purchased for an existing slatted bed frame.

Whilst the Premier Inn mattress is compatible with a slatted bed frame, you must ensure that the slats on the bed frame are no more than 7.5cm apart, and that there is a central support rail on ‘Double’ sizes (135 x 190cm) or larger. Generally, slatted bed frames will give a mattress a firmer feel.

Prices for the different sizes of a brand new Premier Inn bed are detailed below. Prices include VAT at the current rate, installation and delivery to “mainland” locations in the UK. Delivery to the other UK locations is available at a surcharge.

Single (90x190cm)

• Mattress £395
• Mattress & divan £630
• Mattress & 2-drawer divan £715

Double (135x190cm)

• Mattress £515
• Mattress & divan £870
• Mattress & 2-drawer divan £960

King size (150x200cm)

• Mattress £580
• Mattress & divan £990
• Mattress & 2-drawer divan £1,080

Super king (180x200cm)

• Mattress £695
• Mattress & divan £1,155
• Mattress & 2-drawer divan £1,245

Yes, however this is at an additional surcharge. You would need to contact Hypnos’ customer service team on 0845 5199 695 to identify if your required location is supported by our Home Delivery Agent.

Yes, included in the price is delivery to your home and installation of the bed by the appointed Home Delivery Agent. We will even take away all of the packaging materials.

Yes, the Home Delivery Agent will install the bed in your preferred room, subject to your having disclosed any relevant access restrictions when you place your order. The Home Delivery Agent will take all reasonable care in installing and positioning the bed(s) in your desired room. Because of the nature of the product any minor scuffs and damage sustained during installation will be at your risk. Should there be any concerns over access to your property or bedroom, including narrow access for the Home Delivery vehicle or indeed narrow access for the bed via your property’s doors, then please highlight these concerns on the ‘checkboxes’ when placing your order. We also ask that someone over the age of 18 is available to give our Home Delivery Agent access to your property.

Hypnos and the Home Delivery Agent aim to make and deliver the bed within 40 working days.

The order will be processed by Hypnos. You will receive an email confirmation once your order and payment has been processed which will confirm your unique purchase reference and expected delivery date. Hypnos’ Home Delivery Agent will contact you one week before the expected delivery date to arrange a suitable time and final date to deliver your bed(s).

You can email Hypnos at premier@hypnoscontractbeds.com or you can call the Hypnos’ customer service team on 0845 5199 695. Hypnos’ office hours are 9.00am to 5.00pm Monday to Thursday and 9.00am to 4.00pm on Fridays.

Should any of the delivery or contact details change you must make contact with Hypnos’ customer service team on 0845 5199 695 within 3 days of receiving the order acknowledgement.

An order can be cancelled before delivery is made. A refund will be processed by the same method used for payment. It can take up to 14 days for the refund to be made. Please make contact with Hypnos’ customer service team on 0845 5199 695

Yes, to save you the time and hassle of disposing of your old mattress and divan base, we can also arrange to collect and take away the same ‘like-for-like’ item you are replacing. There is a cost for this additional service which must be paid for at the time of placing and paying for your bed order. The extra cost is £39 for each mattress and divan set. The collection must take place at the same time as delivery, we are unable to dispose of bed frames. Your old mattress and divan will be sent to a waste recycling facility where it will be deconstructed and turned into recycled raw materials for re-use in other industries – 100% landfill avoidance.

The Sleep Council recommends that a bed is changed every 7 years. However it is important that your bed is judged on how comfortable and supportive it is for both you and your partner, and not on its age. Regular mattress replacement every 7 years will also reduce the build-up of asthma-triggering dust mites. These dust mites love mattresses because a person loses around 285ml of fluid each night and sheds 454 grams of dead skin cells each year.

It is recommend that you rotate your Premier Inn mattress once a week during the first 3 months, and thereafter with the seasons. Please do not turn your mattress over – this mattress is designed to have only one sleeping surface. The sewn-on handles are intended to only help rotate and position the mattress while lying flat on the divan base. Do not lift or move the mattress by pulling on the sewn-in topper, as this may rip the material and invalidate the guarantee.

You should expect settlement of your mattress to occur over the first weeks and months as the fillings compress and mould to the shape of your body. These body impressions are perfectly normal and actually demonstrate the quality of the materials – cheaper materials will “bounce back”, but will have none of the beneficial properties of our fillings. You should expect to see body impressions, but rest assured, this does not mean there is any problem with the mattress.

Hypnos provides a 5 year guarantee on the Premier Inn bed. This is a 5 year guarantee against any workmanship defect. In order to register any concerns you will need to report the problem direct to the Hypnos customer service team on 0845 5199 695 and have the following available: proof of purchase, including unique purchase reference; date of purchase and bed size, plus a description of the problem.

Time from date of purchase – Cost of remedial action borne by Hypnos:

Up to 5 years – 100% plus free delivery to any UK or Northern Ireland address

Please do not contact Premier Inn as Premier Inn is not responsible for the sale or supply of the bed and is unable to assist with any pre or post sales enquiries.

The guarantee will cease to apply when the bed is older than 5 years or if Hypnos finds that during the guarantee period any one of the following has occurred:
1. The product is found to have been mistreated or damaged.
2. The product has not been maintained in accordance with the bed care instructions supplied – this includes mattresses not being rotated as recommended.
3. A new mattress has been used with an existing, damaged divan base that is deemed to be of unsuitable quality.
4. The mattress has been used on a slatted bed frame with slats more than 7.5cm apart.